FAQs
About ordering
Q: How many days in advance do I need to order the cake?
A: Please place your order at least 7 days in advance. Weekends and public holiday schedules are often full 2 weeks earlier.
Q: What payment methods do you accept?
A: We accept Payme, FPS, HSBC bank transferral. Further payment details will be provided during check out.
About pick-up / Delivery
Q: How do I get my cake?
A: You may
- pick up at our Kwun Tong studio (11:00 - 19:00).
- Let us arrange delivery for you (12:00 - 20:00)
(Please check here for delivery fee)
Q: Do you deliver to restaurants, MTR station or upstairs?
A: No, delivery inside restaurants, MTR station or upstairs is not available. Please pick up the cake from the van.
About the cake
Q: How long can I keep the cake?
A: Please put the cake in the fridge (0-4°C) within 1 hour. Please finish the cake within 2 days.
Q: Are the flowers edible?
A: No, all fresh flowers are non-edible decorations. Please remove the flowers and the buttercream around it before serving.
Q: Can you make fondant animals/ cartoons?
A: No, we do not make fondant figurines.
Q: After making the payment, I changed my mind. Can I change the design/ size/ flavour, etc.?
A: All details are confirmed after payment, so no changes could be made.
Miscellaneous
Q: Do you offer candles with the cake?
A: Yes! A free candle comes with all cake orders.