Terms & Conditions

訂購 Order

當閣下訂購及完成付款時，即表示你清楚了解及同意以下內容。
By placing order and completing payment, you are agreeing to the Terms & Conditions.

我們沒有現貨供應的，所有蛋糕/甜點均需預訂，請最少提前4日前下單，客人需付全數金額後才能確立訂單。
Please order 4 days in advance for any cakes/ sweets. Full payment is required to place the order and secure the date.

因製作需時，名額有限，訂購名額是先到先得。
Please note that order is subject to availability and on first come first serve basis.

所有訂單一經付款確認，恕不接受取消訂單及退款。我們亦保留拒絕任何改期要求的權利。
Once payment is made, the order is confirmed. No cancellation or refund would be accepted once the order is confirmed. No change on the design or pick-up details could be made. We reserve the right to reject any reschedule request.

付款 Payment

我們接受Payme、FPS轉數快及匯豐銀行過數付款。所有訂單需要先付全數以作確認。
We accept Payme, FPS & bank deposit for payment. Full payment is required to place the order and secure the date.

訂單更改 Amendments & Change Orders

所有訂單一經付款確認，恕不接受取消訂單及退款。
Once payment is made, the order is confirmed. No cancellation or refund would be accepted once the order is confirmed.

如需更改取貨日子，請必須於最少4天前通知我們，否則需收取行政費用 ($300或以上)。訂單確認後，我們保留拒絕更改取貨日子及時間的權利。
Should you need to change the pickup date, please contact us at least 4 days in advance, or administration fee ($300 or above) will be applied. We reserve the right to decline any reschedule requests due to limited order availability.

如需要更改訂單內容 (如更改款式等)，請必須於最少4天前通知我們，否則需收取行政費用 ($300或以上)。訂單確認後，我們保留拒絕更改訂單內容的權利。
Should you need to change order details (design change, etc.), please contact us at least 4 days in advance, or administration fee ($300 or above) will be applied. We reserve the right to decline any requests due to limited order availability.

如訂單金額因更改內容或其他原因而增加時，訂單差額將以您當初下單時選擇的付款方式收取。如訂單金額因更改內容或其他原因而減少時，差額不作退還。
If order amount was increased after amendments, a difference will be charged by a payment method you selected when placing an order. When the order amount was reduced, a difference will be non-refundable.

食材 Ingredients 

製作工場日常會處理含乳製品及堅果類食品。如有食物敏感或任何疑問，請在訂購前向我們查詢。
Please note that our food factory handles gluten, soy and nuts and our products might contain the above allergens. Please confirm with us if you have any concerns before ordering.

惡劣天氣安排 Bad Weather Policy

當八號或以上烈風或暴風信號 或 黑色暴雨警告正在生效，取貨及送貨服務將暫停 。如因惡劣天氣導致未能取貨，請客人改期至原本取貨日2天內取。我們恕不接受因惡劣天氣而取消或退款。

In case of black rainstorm or typhoon signal no.8 or above, delivery and pick-up will be suspended.  Customer has to reschedule to the pick up date which is within 2 days of the original pick up date. We do not accept cancellation and refund due to bad weather.

送貨服務 Delivery

如我們的產品在自取及離開工場後有任何損毀，本店恕不負責或退款。只限工場自取。
If you chose to pick up your cake/ sweets in person, we will not be responsible for any damage to the cake/ sweets once it has left our kitchen. Pick up is only available at our studio.

送貨期間沒有職員跟車，如我們的產品在送貨的過程中有任何損毀，本店恕不負責或退款。
For delivery, we will not arrange any staff to monitor the delivery process. We will not be responsible for any damage caused to your cake/ sweets once it has left our kitchen.

司機不會送入餐廳／地鐵站／上樓。
Delivery to restaurant, MTR station, or upstairs is not available.

如因為無法聯繫到客人而等候，司機有可能收取等待附加費的。
In case the driver failed to reach you when arriving, waiting surcharge might be charged by driver.

其他 Miscellaneous 

我們所有產品均在持牌食物製造廠製作。
Our products are produced in Licensed Food Factory.

所有產品均為手工製作，每次的製成品或跟產品參考圖略有不同。網站圖片只作參考之用。
Please note that all of our products are handmade. The look of the product might vary slightly from the reference photo on our website.

食材及裝飾或會因供應不穩定而有所變動，恕不作另行通知。
Ingredients and decorations on might be changed due to limited supply without further notice. 

切勿食用產品中的鮮花裝飾及固定用紙棒。
Please do not consume the floral decoration and cake supporting rods.